Terms and Conditions of Service

1. Identification of the provider

Hereinafter, “NOCTUX” or “the provider”. These terms govern the purchase and use of the NOCTUX service by customer shops and their users.

2. Purpose of the service

NOCTUX is a cloud-based management application (SaaS) for engine machine shops. Among other functions, it allows you to:

• Log and track jobs from the moment the part is received until it is delivered.
• Manage inspections, quotes and the end customer’s approval.
• Attach photos and videos to each job as documentation of the work.
• Keep track of spare parts: what needs ordering, from which supplier and whether it has arrived.
• Work as a team: all of the shop’s users see the same information instantly.

The service is provided as it is available at any given time through the web (noctuxapp.com/app) and through the iPhone, iPad and Android apps published on the App Store and Google Play. NOCTUX is an internal management tool: it does not replace the shop’s own tax, accounting or legal obligations.

3. Sign-up and user accounts

Sign-up is done from the app: the shop’s owner or manager (“the owner”) creates their account, confirms their email address and sets up the shop’s workspace. By doing so, they accept these terms.

Shops whose workspace was set up by the NOCTUX team before this version, after agreeing the terms with the person in charge of the shop, keep it under those same terms; in all other respects these terms apply to them. Exceptionally, NOCTUX may agree in writing (by email) to a sign-up of that kind with a specific shop.

• Free trial: a shop that signs up from the app can use NOCTUX free of charge for 14 days, without entering any payment method. Each account can set up only one shop. When the trial ends, access is paused until the shop purchases the subscription; its data is kept in the meantime (see section 8).
• Sample data: the shop can start with sample jobs, customers and photos to get to know the app, and delete them from within the app whenever it wishes.
• Team: the owner can add, manage and remove the users on their team from within the app, under their own responsibility.
• Credentials: each user is responsible for keeping their login credentials confidential. If you suspect unauthorised access, report it as soon as possible to [email protected].
• Accuracy: the details provided at sign-up must be accurate and kept up to date.

4. Price and billing

• The service is provided through a monthly subscription per shop, which gives access to its whole team within the included seats (5 users).
• In-app purchase: the subscription is purchased and paid for from the app through the relevant store (Apple’s App Store or Google Play). The price is the one shown by the store at the time of purchase, including applicable taxes. Payment is collected by the store from the account of the user who makes the purchase, and the proof of payment is issued by the store.
• Automatic renewal: the subscription renews automatically every month unless it is cancelled at least 24 hours before the end of the current period, from the store’s subscription settings. Cancellation takes effect at the end of the period already paid for. Refunds are governed by the terms of the store where the subscription was purchased.
• Direct purchase: shops set up by the NOCTUX team (section 3) pay the price and on the terms agreed at the time of purchase. Those prices are exclusive of indirect taxes (VAT or others applicable), which are added to the invoice in accordance with the regulations in force.
• No minimum term: the shop can cancel at any time, with effect from the end of the monthly period already paid for.
• Any price change will be notified to the shop with reasonable advance notice (at least 30 days) and will never be applied retroactively. If the shop does not agree, it can cancel before the new price comes into effect.
• Non-payment of the subscription may, after prior notice, lead to suspension of access to the service until the situation is resolved.

5. User obligations

The shop and its users undertake to:

• Use the service in accordance with the law, these terms and good faith, exclusively for managing their own shop.
• Not attempt to access other shops’ data or areas of the system for which they are not authorised.
• Not reverse-engineer the service, nor resell, sublicense or assign access to it to third parties outside the shop.
• Not upload unlawful content, nor use the service to store material unrelated to the shop’s business that infringes the rights of third parties.
• Have a legitimate basis for processing the data of their own customers that they enter in the app (names, phone numbers, number plates, etc.), for which the shop is responsible.
• Pay the subscription on the agreed terms.

Serious or repeated breach of these obligations may lead to suspension or termination of the service, with prior notice where possible.

6. Data ownership

• The shop can carry out a full export of its data to Excel from within the app, at any time and at no additional cost.
• NOCTUX does not use the shop’s data for its own commercial purposes or disclose it to third parties, except for the infrastructure providers needed to provide the service (see the privacy policy) or where required by law.
• The software, the NOCTUX brand, and the design and code of the application are the property of the provider; the subscription grants a right of use, not an assignment of intellectual property.

7. Availability and support

• NOCTUX runs on top-tier cloud infrastructure (Google Firebase) and the provider undertakes to make reasonable efforts to keep the service available and working properly.
• No specific service level (SLA) is guaranteed, nor the complete absence of interruptions: there may be downtime for maintenance, updates or incidents affecting infrastructure providers. Where possible, scheduled maintenance will be announced in advance.
• Support: provided through the in-app chat (Settings → “Talk to support”) and by email ([email protected]) during reasonable business hours, with the greatest possible diligence and without guaranteed response times.
• The provider may improve, modify or withdraw features of the app provided that the essential purpose of the contracted service is not undermined.

8. Cancellation of the service and what happens to the data

The shop can request cancellation at any time through the contact channels indicated, without penalty. The owner of a shop that signed up from the app can also delete their account from within the app (Settings → “Delete my account”): doing so immediately deletes the shop and all its data, and their team loses access. Deleting the account does not cancel the store subscription, which must be cancelled from the store itself. After cancellation:

• Access to the service continues until the end of the monthly period already paid for.
• Before deletion, the shop can (and is advised to) carry out the full export of its data to Excel from the app. If it needs help with the export, the NOCTUX team will provide it.
• Once the cancellation takes effect, the shop’s data (jobs, customers, photos, videos and other information) will be deleted from NOCTUX’s systems within 30 days at the latest, except for anything that must be kept by law (for example, billing data).
• If the free trial or the store subscription ends without being renewed, the shop’s data is kept so that it can subscribe again without losing anything. After 6 months without an active subscription, NOCTUX may delete it after notifying the owner by email.

9. Limitation of liability

• NOCTUX is a management tool: commercial and technical decisions, and dealings with the shop’s end customers, are the sole responsibility of the shop.
• The provider is not liable for indirect damage, loss of profit or loss of business arising from interruptions of the service, to the extent permitted by law.
• In any event, the provider’s total liability to the shop is limited to the amount paid by the shop for the service during the twelve months prior to the event giving rise to the claim.
• Nothing in the foregoing limits any liability that cannot be excluded by law or any rights that the regulations recognise as mandatory.

10. Data protection

The processing of personal data (users’ account data and the data the shop enters about its own customers) is governed by the NOCTUX privacy policy, which forms part of these terms.

With regard to the data of end customers that the shop enters in the app, the shop acts as data controller and NOCTUX as data processor, processing that data solely to provide the service and in line with the safeguards described in that policy.

11. Legal notice (LSSI)

In compliance with Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE) (the Spanish law on information society services and electronic commerce), you are informed that the owner of this website and of the NOCTUX service is Héctor López Roldán, a natural person operating under the trading name HLR Studio, NIF (Spanish tax ID) 73429133T, with address at Carretera Gómara-Almazán, 42200, and email [email protected], which is the means of direct contact with the provider.

Intellectual and industrial property

All the content of this site and of the application (texts, design, logos, code and the NOCTUX brand) is owned by the provider or used with the corresponding authorisation, and is protected by intellectual and industrial property law. Its reproduction or exploitation without authorisation is not permitted, except for uses allowed by law.

Liability for content and links

The provider is not responsible for the content of third-party sites that may be linked to from this website. If you come across any content you consider unlawful or harmful, you can report it to [email protected] for review.

Use of the website

Access to this website is free of charge and does not require registration. Use of the NOCTUX application requires prior sign-up as described in these terms.

12. Governing law and jurisdiction

These terms are governed by Spanish law.

For any dispute arising from the service, the parties submit to the courts and tribunals that have jurisdiction under the applicable regulations. As this is a service aimed at professionals and businesses (shops), unless mandatory rules provide otherwise, the parties submit to the courts and tribunals of the provider’s place of residence.

Before going to court, the parties will try to resolve any disagreement in good faith by getting in touch through the channels indicated in these terms.

13. Version and changes

The current version of these terms is that of 15 October 2026, which makes sign-up from the app the standard route and adds the in-app support chat. The previous version, of 12 October 2026, introduced sign-up from the app, the free trial and purchase through the stores.

The provider may update these terms to adapt them to legal changes or changes to the service. Relevant changes will be notified to shops with reasonable advance notice by email or from within the app. If a shop does not agree with the new terms, it may cancel before they come into effect.

For any questions about these terms: [email protected].